Tham khảo tài liệu 'reading literrature 1', ngoại ngữ, anh ngữ phổ thông phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | NONFICTION smaller and more specific audience. Memos and letters for example are often addressed to only one individual. The purpose of each business document too is very specific and related to business. A memo may provide an agenda for a meeting or a reminder about forms that need to be completed a proposal may describe a plan to improve or expand business a training manual will show employees how to perform specific tasks. The purpose of the document will usually be made very clear right from the start. As the saying goes in business time is money and in order to save the reader time writers of business communications state their purpose clearly at the beginning of the document. For example notice how the main idea of the following letter is stated in the second sentence Dear Ms. Ng Thank you for your recent application for an automobile loan from Crown Bank. Unfortunately we are unable to process your application because information is missing from your application form. We need the following information to complete the loan application process 1. the number of years in your current residence 2. your driver s license number 3. the name and telephone number of your insurance provider Please provide this information to us as soon as possible. You may call me at 800-123-4567 extension 22 or fax me at 222-123-4567. Please include application code XT121 on your correspondence. Thank you for your prompt attention to this matter. I look forward to completing your loan application. Sincerely Victor Wilson Junior Loan Analyst Crown Bank Readability Techniques To maximize time and clarity business-related documents will use several readability techniques. These include chunking information and using headings and lists. Business writers often organize information into small manageable chunks of data. That is they will group sentences or paragraphs according to the specific topics or ideas they discuss and set those sentences apart with line breaks and or headings. .
