Bản vẽ bởi Phil hạt mưa đá Sự cống hiến cuốn sách này là dành riêng cho con trai của tôi, Max Charles, người, mặc dù ảnh hưởng của tôi, rất nhiều người đàn ông của mình, và một quá trẻ, đã phát triển theo cách riêng của mình là quyết đoán. Max, tôi tự hào về bạn. Donna Coiera để chuyển đổi dạng chữ viết tay của tôi vào một định dạng WP có thể chấp nhận được. | THE ASSERTIVENESS POCKETBOOK By Max A. Eggert Drawings by Phil Hailstone Dedication This book is dedicated to my son Max Charles who in spite of my influence is very much his own man and for one so young has developed his own way of being assertive. Max I m proud of you. Thanks to Donna Coiera for transforming my handwriting into an acceptable WP format. Will appeal to anyone in human resources or management training. It is successful in keeping jargon to a minimum without loss of precision. The concepts are immediately relevant and each page will offer you a new idea a new skill or a new way to look at a situation. Louise Campbell Associate Director Human Resources Societe Generale Australia Ltd. This pocketbook provides at a glance the skills required for a lifetime. Tracey Luscombe Human Resource Manager Manchester Unity Friendly Society in NSW. CONTENTS INTRODUCTION 1 Definition popularity with whom can you be assertive why now when to use it assertiveness and integrity keeping a balance THREE BEHAVIOUR TYPES 9 Three options non-assertive behaviour reasons mind games musts and obligations self talk inner voices aggressive behaviour assertive behaviour advantages liberation circle affirmations RIGHTS RESPONSIBILITIES 35 Definitions of basic assertive rights corresponding responsibilities rights and responsibilities at work ASSERTIVENESS SKILLS 53 Body language receiving and giving criticism receiving positive feedback disagreement process I statements asking for what you want broken record negative assertion fogging negative enquiry power words ASSERTIVE ACTIVITIES 91 General advice points ten activities to practise assertive behaviour .
