"Hấp dẫn cho bất cứ ai trong nguồn nhân lực, đào tạo quản lý. Đó là thành công trong việc giữ thuật ngữ ở mức tối thiểu mà không mất độ chính xác. Các khái niệm được ngay lập tức có liên quan, và mỗi trang sẽ cung cấp cho bạn một ý tưởng mới, kỹ năng mới hoặc là một cách mới để xem xét tình hình một. | THREE BEHAVIOUR TYPES THREE BEHAVIOUR TYPES THE THREE OPTIONS When faced with difficult situations animals have two options FLIGHT non-assertion FIGHT aggression. Humankind has a third option ASSERTIVENESS which is essentially a considered response to difficult situations. Let us look at these three options Non-assertion Aggression Assertiveness so that we can recognise them in ourselves and be able to manage them constructively. THREE BEHAVIOUR TYPES 1. NON-ASSERTIVE BEHAVIOUR The non-assertive person Is reluctant to express own opinions and particularly feelings Often feels used by others Keeps quiet when others take advantage Refrains from complaining when services or products are not up to standard Finds it difficult to refuse the requests of others for time or resources Acquiesces in the views and desires of the majority even though these conflict with personal wishes Frequently makes compromises in the interests of harmony Is unwilling to inconvenience people for the things he or she wants Is submissive in the presence of aggressive behaviour Prefers to keep own views private
