Sau khi các câu hỏi thể hiện sự thiếu hiểu biết: làm chệch hướng Chấp nhận các câu hỏi với sự kiên nhẫn và yêu cầu các nhóm: "Có bất cứ ai khác cảm thấy chúng ta cần phải làm rõ điểm này quan trọng mà chúng ta thảo luận trước đó 'Nếu có, sau đó dành thời gian để đi qua điểm. | CHALLENGERS THE SLOWCOACH After questions which demonstrate lack of understanding Deflect Accept the question with patience and ask the group Is there anyone else who feels we need to clarify this important point we discussed earlier If there is then take the time to go over the point. If not then suggest kindly and diplomatically to the slowcoach that you have a chat over a break or lunch to recap. Confrontation During a break state honestly that you feel they are dropping behind the other participants quite often it s because they have less experience or a different educational background from the others and ask what they suggest. If no solution is forthcoming propose that they either stay but not slow down the others with remarks or questions or leave with the justification that they were wrongly selected to attend. CHALLENGERS THE SMOKER Profile Despite no-smoking rule insists on lighting up. In a smoking room insists on smoking a foul-smelling pipe. Reflect Deflect Say something like Do I understand you d like to waive the no-smoking rule or where no rule has been agreed You d like to have an agreement on smoking Then deflect to the group and or take a vote on how and when to smoke in the room. 52 CHALLENGERS THE SMOKER Confrontation Simply ask the smoker to kindly abide by the rule Psychological Judo Ask the smoker to ensure that their need right to smoke is taken into account by the group. Give them a whistle to blow every time they wish you to interrupt the class for a smoke break. It takes a brave person to blow the whistle since this signal will tell the others I am a drug addict and or My needs are more important than yours . When a smoker DOES blow the whistle they usually immediately waive their right with a smile and a just testing remark.
