hoặc một nền giáo dục khác nhau từ những người khác) và yêu cầu những gì họ đề nghị. Nếu không có giải pháp sắp tới, đề nghị rằng họ hoặc là ở lại nhưng không làm chậm những người khác với nhận xét hoặc câu hỏi, hoặc để lại với sự biện minh rằng họ đã sai lầm lựa chọn để tham dự. | TECHNIQUES AND TACTICS ACTION REPLY As with action REPLAYS on television this is a one more time technique. When faced with certain challenging interventions you use the question or remark as an opportunity for a practical exercise - especially if there is no easy answer. Organise an instant role play or case study. Example Mmm that s an interesting question. Let s try and act this one out. Why don t you challenger play the role of X and you another participant the role of Y and let s see how it goes Break into discussion groups to debate the topic. Create a plenary case study out of the question. TECHNIQUES AND TACTICS AGREE DISAGREE DEFLECT When you disagree with a participant s remarks or arguments but don t wish to embarrass them first Find SOMETHING about the contribution with which to agree. Then Gently disagree with the key issue. Lastly Deflect to the group for comment. Example Yes you are absolutely right that this situation is extremely common. I m not sure that this is the only way to handle it however. Has anyone else found another way to deal with it TECHNIQUES AND TACTICS BLOCKBUSTING Asking closed specific questions to cut through vague or abstract contributions. Use participant s OWN words. Which when where what who. specifically How many how far how often how old how soon. exactly Everybody Always None All of them Etc. Compared to what Following a vague generalisation . What are you using as evidence Example Participant Well it s a question of bad communication really isn t it Leader Sorry which bad communication exactly Participant Well people don t talk to each other do they Leader I know what you mean but what are you using as evidence that people don t talk to each other Participant Well only the other day. 73
