A. Intrarole xung đột (một cuộc xung đột trong một vai trò cụ thể). 1. Mong đợi của bạn xung đột với mong đợi của một hoặc hơn chính người gửi. 2. Kỳ vọng của một cuộc xung đột người gửi chính với mong đợi của một người gửi chìa khóa khác. | MANAGING MULTIPLE ROLES FOR THE COMPANY OFFICER SM MR-9 MANAGING MULTIPLE ROLES FOR THE COMPANY OFFICER SM MR-10 MANAGING MULTIPLE ROLES FOR THE COMPANY OFFICER III. ROLE CONFLICTS A. Intrarole conflict a conflict within a specific role . 1. Your expectations conflict with the expectations of one or more key senders. 2. Expectations of one key sender conflict with the expectations of another key sender. B. Interrole conflict a conflict between two or more separate roles . 1. Conflicting simultaneous demands. 2. Unbalanced priorities. C. Interpersonal role conflict a conflict between two or more individuals playing parallel roles . D. Balancing role conflicts. 1. Conflicts are inevitable. 2. Establish priorities. a. Intrarole priorities--whose expectations are most important b. Interrole priorities--which role is most important c. Interpersonal priorities--how important is the issue Can you live with it If not how can you resolve it E. People who handle role conflict well 1. Take initiative. 2. Are confident. 3. Display social poise. 4. Affiliate with people. 5. Desire achievement and power. 6. Reach their own conclusions. 7. Attain rewards from success. 8. Give priority to planning. 9. Lack excessive feelings of pressure. 10. Agree with department policies. SM .
