- Người gửi chính - những người khác quan trọng với người mà bạn tương tác trong đó vai trò cụ thể. (Ví dụ: Trong vai trò người chồng, người vợ sẽ là một người gửi quan trọng, trong vai trò lãnh đạo, cấp dưới của bạn và sếp của bạn là những người gửi quan trọng.) - Bản thân - trong vai trò của từng bạn cũng được hướng dẫn bởi các kỳ vọng của riêng cá nhân của mình. | MANAGING MULTIPLE ROLES FOR THE COMPANY OFFICER Role expectations may be defined as behaviors attitudes which you are expected to adopt demonstrate when you are playing a specific role. Each role carries with it a set of expectations which are defined by SM MR-25 MANAGING MULTIPLE ROLES FOR THE COMPANY OFFICER - Key senders--significant others with whom you interact in that specific role. Example In the husband role the wife would be a key sender in the leader role your subordinates and your boss are key senders. - Yourself--in each role you are also guided by your own personal expectations of yourself. Whenever you re not sure what s expected of you in any role you experience role ambiguity. This can cause stress confusion feelings of inadequacy and lack of direction. ROLE CONFLICT Intrarole conflict is conflict within one specific role. It is a stress associated with performing the duties essential to the role. Intrarole conflict occurs when - Your personal expectations conflict with the expectations of one or more key senders. Example As CO you expect yourself to act with sensitivity but your crew expects you to be tough. -The expectations of one key sender conflict with the expectations of another key sender. Example A CO receiving conflicting demands from superiors and subordinates. Interrole conflict is conflict between two or more roles. The demands of one role conflict with the demands of another role and you feel required to fulfill both sets of demands. Example Study of police personnel during the Texas City Disaster Andrews Baird . Police officers were torn between duty to the department or to their own families. Most chose family over department. Interpersonal role conflict is conflict between two or more individuals playing parallel roles. Example Two parents disagreeing about how to discipline a child station officers on different shifts disagreeing about station maintenance priorities. Resolving or balancing role conflicts is a matter of clearly .
