Tham khảo tài liệu 'english for personal assistants - part 6', ngoại ngữ, kỹ năng viết tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Advantages of emails 25 TNX thanks TTFN ta-ta bye for now WB welcome back WRT with respect to WTG way to go Emoticons or Smilies Smiley Emotion Smiley Emotion - happy - sad sarcasm - sad - feel like crying - tongue-tied - crying - really upset - happy confused - angry - sad confused - O yelling - kiss -D laughing - undecided - winking -X my lips are sealed 8- wide-eyed 8-O shocked - apathetic - grinning -o amazed - puzzled - sarcastic smile X- brain dead over-tired O - angelic -P sticking tongue out To email or not from your work computer Task 4 Look at the situations below - for which ones could you send an email from your work computer 1. You ve heard an embarrassing story about a colleague you dislike. 2. You urgently need a report from a colleague - you ve reminded her once but she stillhasn tsentit. 3. You want to change the time and date ofa business meeting. 4. You were supposed to send out an agenda for tomorrow s meeting but you forgot to. 26 Best-practice emails and working in multi-cultural teams 5. Your cat s had 6 kittens and you d like to find a kind and loving home for them. 6. Your junior colleague didn t do a very good job organising a conference - you want to give her some feedback. Giving negative feedback by email Generally we don t write emails giving negative feedback but sometimes we find ourselves in the situation where we have to - especially to service providers such as hotels travel agents etc. Task 5 Write an email giving negative feedback to the hotel. Last week a visitor to your company stayed in a hotel that you booked and your company paid for. When the visitor is about to leave they tell you that the service in the hotel was appalling - their toilet didn t function for two days out of the three they stayed there room service took ages to arrive and when it did the food was cold and although the hotel reassured you that there was Internet access in all the bedrooms it didn t function. Here are some expressions you can use We regret .
