Tham khảo tài liệu 'english for personal assistants - part 7', ngoại ngữ, kỹ năng viết tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 30 Best-practice emails and working in multi-cultural teams 4. You . CL I ve got a bit of a problem as I said. Do you think you would have the time to just check my charts for me 5. You . CL That would be great. Thank you so much I ll email them through to you and I m reallylookingforwardtoseeingyouagain. 6. You . CL Thankyouonceagainandgoodbye. Task 9 When you get to the office on Monday morning you find that you received this voicemail from a US PA the previous Friday evening. Hi this is Claire speaking from XYZ company in Seattle. About the meeting in Munich next week do you think we could kick off at 10 instead of 8 And could you push lunch back to The reason is that MrA is taking a different flight which will arrive pretty late in the evening and he d therefore like to start a bit later in the morning so that he This is going to be difficult for you to arrange as there are several other meeting participants. However Mr A is an important participant so you d like to help him. The best you can do without upsetting others schedules is to change the start of the meeting to 9 am and break for lunch at . You pick up the phone to leave her a message but before you do reflect on what you know of the preferred communication style of Americans. Here s how you can order your voicemail ask her how she is get down to business suggest a compromise solution sign off Here are some expressions you can use Maintaining the relationship Hi how are you How nice to hear from you How are things your end Raising awareness of different communication styles 31 Getting down to business I m returning your call about. I gather there s a problem with . I understand . is going to be . Suggesting a compromise What if we . How about if we . If we . would that help Signing off It d be good to hear from you soon It d be nice to talk to you so that we can . Let me know if there s anything else I can do Now write down what you d say Next time
