Tham khảo tài liệu 'english for personal assistants - part 24', ngoại ngữ, kỹ năng viết tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Saying no more firmly 115 Task 2 Match these ways of saying no to the types 1-5 above. There may be more than one answer for some of the expressions. a. No can do right now but what about Tuesday b. That s not possible today. It s my day to get the monthly stats out. c. No nothankyou. d. No it s notmyscene. No really it snotmyscene. e. I can see it would be helpful to crosscheck with someone but I can t put this report asiderightnow. Saying no politely is not usually a problem among colleagues especially if you can say it face-to-face because friendly body language can go a long way to softening any refusal. However when dealing with clients and other business contacts over the phone the phrases and tone of the voice used have to meet the norms of the listener s culture. Generally a low voice the use of words linked together and a measured pace rather than a high staccato voice are well-received. Saying no more firmly Imagine this scenario Beate The representatives from Wilson Co have decided to drop by on their way to the airport this afternoon. They just want to go through the latest draft of the proposal with Jorge and me. Could you just get some cakes or something like that for 6 people when you re out on your lunch break Background This is not the first time Beate has unexpectedly asked you to do something during your lunch break. Moreover there is a system for ordering catering supplies which you do when required by phone with a local company. You have in the past done as Beate asked but you notice that this situation is arising more and more frequently. The last time you pointed out to her that you would prefer to be notified in advance of catering requirements and that an extra stock of non-perishable items could be kept for emergencies she basically took no notice of your suggestion and seems to treat you increasingly casually. You Beate I don t wish to sound unhelpful but as this has come up again I really must point out that my lunch breaks are exactly .
