Tuyển tập các báo cáo nghiên cứu khoa học ngành y học tạp chí Medical Sciences dành cho các bạn sinh viên ngành y tham khảo đề tài: Communication Skills Training For Emergency Nurses. | Int. J. Med. Sci. 2011 8 397 IVYSPRING INTERNATIONAL PUBLISHER International Journal of Medical Sciences 2011 8 5 397-401 Research Paper Communication Skills Training For Emergency Nurses Mehmet Ak1 x Orhan Cinar2 Levent Sutcigil1 Emel Dovyap Congologlu1 Bikem Haciomeroglu1 Hayri Canbaz2 Hulya Yaprak2 Loni Jay3 Kamil Nahit Ozmenler2 1. Department of Psychiatry Gulhane Military Medical Academy GATA Psikiyatri Etlik Ankara Turkey 2. Department of Emergency Medicine Gulhane Military Medical Academy GATA Psikiyatri Etlik Ankara Turkey 3. The University of Utah School of Medicine Utah USA. x Corresponding author Mehmet AK MD Assistant Professor E-mail drmehmetak@ mak@ Phone 00905056000681 Ivyspring International Publisher. This is an open-access article distributed under the terms of the Creative Commons License http licenses by-nc-nd . Reproduction is permitted for personal noncommercial use provided that the article is in whole unmodified and properly cited. Received Accepted Published Abstract Objective To determine the effects of a communication skills training program on emergency nurses and patient satisfaction. Methods Sixteen emergency nurses attended a 6-week psychoeducation program that was intended to improve their communication skills. The first 3 sessions of the psychoeducation program consisted of theoretical education on empathy and communication. Other sessions covered awareness active communication and empathic skills on a cognitive behavioral basis using discussion role play and homework within an interactive group. The effects of the program were assessed using a communication skills scale empathy scale and patient satisfaction survey and were reflected by the reduction in the number of undesirable events between nurses and patients in the emergency department. Results The mean communication skill score 20 increased to 15 after training p .
