như Apple một cơ hội để nói với người dùng Windows hệ thống điều hành của họ không sử dụng các tính năng bảo mật và cung cấp một trải nghiệm người dùng tốt hơn. Các hệ điều hành Mac từ lâu đã được coi là nhà lãnh đạo trong công nghệ và khả năng sử dụng hệ điều hành. | Good Design 101 online help. Furthermore for those who like to view paper documentation online help usually doesn t format well when printed unlike PDF documents. Web site A Web site can be one that is available to the public a private Web site that is accessible only by entering a user ID and password or an intranet that is available only to customers within the company. Many company Web sites such as the Adobe product support Web site shown in Figure have additional customer support information available including documentation files technical support issues and frequently asked questions FAQs which list commonly asked questions and answers. It is tempting to replace customer service with a Web site. The disadvantage is that if the user can t find the answer to her question she feels like she wasted money on your product. Figure The Adobe product support Web site. 2007 Adobe Systems Incorporated. All rights reserved. Adobe the Adobe logo Flash and LiveCycle is are either a registered trademark s or a trademark s of Adobe Systems Incorporated in the United States and or other countries 102 Chapter 4 It s important to understand what sort of documentation to include that meets the needs of your audience. To do that you need to interview your users as often as possible. Step 3 Interview Your Users Often You may need to create different types of documentation to meet the needs of your audience. For example your documentation may include a printed quick start guide online help that s accessible from the Help menu in the software documentation that can be printed or published to a PDF file and multimedia training simulations. However you won t know what types of documentation you need until you understand the needs of your users. You need to know who the software hardware or Web site user experience level is before you determine what needs your users have. You ll learn more about user experience levels in Chapter 6 Analyzing Your Users. As you go through the .
