* Thú vị và sống động vật liệu mới tập thể dục ngắn hơn đơn vị cho các lớp học dễ dàng sử dụng các thành phần chương trình bao gồm sách học sinh, Workbook, Chartbook, hướng dẫn của Sư Phụ, và Website Companion. | WÌidulềF4 3r e ar d Sp1 Unregistered Version - http Improve your writing A formal letter of apology a Look back at the letter of complaint on page 46 in the V Students Book. Read this letter of apology from David Martin. Which complaints does he accept and apologise for Which complaints does he not agree with Have get something done 1 1 a Put the words in order to I make questions and write answers which are true for you. BrainBoost PO Box 327861 12 January Dear Mr Mortimer I am wriling or nJeMfo BrainBoost in relation to I because of your recent complaint. I was concerned upset to learn about your dissatisfaction anger with certain aspects of our product and service. In the first instance please accept my apologies 11 m sorry for the late arrival of your BrainBoost package. At the time of your order ire were experiencing ire had a temporary problem with our delivery service which has now been rectified. I apologise again and to make it better I compensate for the inconvenience caused we are refunding the postage and packing charges and. to be friendly I as a gesture of goodwill are sending you a further package of vitamins and minerals. I am sorry 1 am afraid to hear that you feel the BrainBoost exercises are not working for you. I can only reiterate that hundreds of satisfied clients have found them effective and enjoyable. As regards Talking about the vitamins and minerals. I promise you I can assure you that our product is superior in quality to similar products found in supermarkets and chemists and that you will notice a difference in your mental abilities if you follow the BrainBoost course. 1 apologise again for any inconvenience caused by I made by the late delivery of your special package. If you have any further I extra queries please do not hesitate I wait to contact me. Yours sincerely Pw d Martin David Martin Manager BrainBoost 1 your I often I do have I How I serviced I you I carl Hou often do you have your car serviced Once fl .
