Tham khảo tài liệu 'marketing manager course - chapter 10', kinh doanh - tiếp thị, kỹ năng bán hàng phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | © 2004 The McGraw-Hill Companies, Inc. All rights reserved. Chapter 10 HumanHuman ResourceResource ManagementManagement McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved. Learning Objectives After reading this chapter, you should be able to: z Determine appropriate responses to major changes in the environment affecting human resources. z Comply with the legal framework governing human resources. z Develop tactics to implement desired human resource strategies. z Prepare a staffing program to recruit and select the best applicants. z Establish orientation, training, and career development programs to enhance employees’ contributions to the firm. z Implement an effective performance appraisal program to capitalize on employees’ strengths and reduce employees’ weaknesses. z Develop a reward system to attract, retain, and motivate employees. McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved. D ealing effectively with hum an resource (H R ) issues is essential for all managers. The hum an resource staff supports managers in carrying out HR responsibilities. McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved. Skills for Managing Human Resources Congruency Skills Perform ance Appraisal Skills Hiring Skills Pay Allocation Pay Allocation Training Skills Skills McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved. Environment of Human Resources Workforce Globalization Diversity Unions Legislation McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved. Key Federal Legislation and Regulations Affecting Human Resources z Social Security Act (1935) z Occupational Safety and Health Act (1970) z Wagner Act (1935) z Vocational Rehabilitation Act (1973) z Fair Labor Standards Act (1938) z Health Maintenance Organization Act z Taft-Hartley Act (1947) (1973) z Landrum-Griffin Act (1959) z Employee Retirement Income z Equal Pay Act (1963) Security Act (1974) z Title VII of Civil Rights Act
