Vật liệu cốt lõi cung cấp khoảng 40 giờ giảng dạy, trong khi một số cốt thép khác nhau và các tùy chọn mở rộng được cung cấp trong các thành phần khóa học khác. Sách của sinh viên bao gồm 8 đơn vị dựa trên chủ đề, | TEST 5 LISTENING SECTION 1 Questions 1-10 TEST 5-01 Questions 1-10 Complete the form below. Write NO MORE THAN TWO WORDS AND OR A NUMBER for each answer. COMPLAINT RECORD FORM Example Name Susan Yorke Address Flat 1 1 Harchester HA6 5LD Daytime telephone number 0781 233 452 Purchase reference number 2 8443 Date of purchase 15th January Item description Aqua Powershot digital camera in a 3 colour Insurance Yes has a 4 policy Details of complaint 5 missing should be 6 but isn t 7 on case Action to be taken If repair not possible offered to provide a 8 but customer requests a 9- Asked customer to send item to 10 When you have to fill 1 In a form make sure you understand that it may have been written in note form. For example in number 5 here missing means is missing . You won t need to write Is tn the gap. 74 TEST 5 SECTION 2 Questions 11-20 ÍÌ TEST Questions 11 15 Match the places. Write the correct letter A-H next to the Questions 11-15. BESTLEY CASTLE AND GROUNDS d 11 tourist information 12 carpark 13 museum 14 picnic area 15 gift shop Questions 16-18 Which THREE activities or events do you need to pay to get in Choose THREE letters A-F. A museum B castle c fireworks D gardens E rock concert F jazz concert When there s a -rv X y multiple choice question s where more than one answer is correct remember that you can write your choices in any order on the answer sheet. TEST 5 75 Questions 19 and 20 Answer the questions below. Write NO MORE THAN TWO WORDS AND OR A NUMBER for each answer. 19 How often is the charity event held 20 Who does Age Concern help SECTION 3 Questions 21 -30 fl TEST 5-03 Questions 21-26 Choose the correct letter A B or c. 21 Before giving his presentation Paul is worried about A choosing what information to use. B not remembering what to say. c organising the projection equipment. 22 Pauls
