Khái niệm cần phải được thực hiện trong các tình huống thực tế để đảm bảo rằng học tập là hoàn tất. Module này cung cấp cho bạn một cơ hội để áp dụng tất cả các khái niệm mà bạn đã học trong khóa học này. Nó chứa các trường hợp nghiên cứu chi tiết mô tả vấn đề mà thực tế cuộc sống có thể được giải quyết bằng cách thực hiện một hệ thống phần mềm. Bạn cần phải phân tích vấn đề và tạo ra một thiết kế cho hệ thống bằng cách sử dụng sơ. | Project Concepts need to be implemented in real-life situations to ensure that learning is complete. This module provides you an opportunity to apply all the concepts that you learned in this course. It contains detailed case studies describing real-life problems that can be solved by implementing a software system. You need to analyze the problem and create a design for the system by using UML diagrams. Objectives In this project you will learn to fl Design a software system by using UML diagrams Case Study 1 TraveLine Transit Services TraveLine Transit Services is a company that provides bus and cab services to commuters. The company aims to provide safe and flexible transportation to its customers. In essence the company makes continuous efforts to maximize customer satisfaction. The high quality of services provided by the company has led to a sizeable growth in its business. The company s Customer Relations CR department serves as a liaison between TraveLine and its customers. The main responsibility of this department is to enhance the image of TraveLine. For this purpose the company constantly monitors customer feedback and then suggests and implements corrective actions. This is the most important task performed by the CR department because it increases customer goodwill. The Current System Customer feedback is categorized as complaints suggestions and commendations received from customers. The feedback may be related to any of the transportation services. The details about the regular customers of TraveLine are maintained in the Customers Register. These details include the customer ID name address city state zip code e-mail address and contact number. A representative from the CR department logs all details specified by the complainant in a Complaints Register. These details include the name of the customer who provided the feedback the name of the representative who logged the feedback the date of feedback the source verbal written or media the feedback
