Tham khảo tài liệu 'mit guide to science and engineering communication 2ed - j paradis (mit 2002) episode 7', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 140 Memos Letters and Electronic Mail outward appearance is not enough to ensure effective communication. Simply following a prescribed format will not help you to write a memo or letter that suits its particular context. Though your memo or letter may be brief do not assume that every word will be read with interest and rapt attention. Ask yourself how you can best design your page for a reader who may not read straight through or who may spend only a minute or so skimming what you have written. Make judicious use of bullets numbered lists headings and bold type to emphasize the ideas you want to get across. Remember that you are competing for the attention of readers who probably have too much to read and too much to do. The burden of calling attention to key points rests with you not with your reader. Memos Memo Format Though the exact placement of elements in the heading of memos will vary from organization to organization the content remains constant memo headings invariably identify date recipient author and subject Figure . Memo headings perform important reference functions. The prominence of the date provides a chronology for the issue under consideration so anyone can see at a glance where each document fits into the evolving life of a project. The date locates each action and may be important later if for example you are involved in legal action. Organizational titles and levels of responsibility may influence the relative weight a reader will give each communication. Although scientists and engineers should be influenced primarily by objective evidence readers are nevertheless often influenced by the professional rankings of authors and audiences. Of all the elements of a memo the subject line carries most responsibility for flagging readers. Because it functions as title and abstract combined the subject line needs both to present a concise statement of the memo s topic and to contain information that will tell a reader whether the memo is .
