Tham khảo tài liệu 'mit guide to science and engineering communication 2ed - j paradis (mit 2002) episode 12', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 266 Instructions Procedures and Computer Documentation work they want to do Headings like Writing and Editing Your Report or Storing and Retrieving Your Document signal a useful structure. Task analysis is central to preparing helpful information products and successful documentation is typically the result of extensive task inventories Figure . Accuracy Effective documentation is accurate. It reflects the realities that the user encounters. As the software is modified the documentation must be modified and users must receive updates. For some software and hardware products developers provide documentation on CD-ROM. Information can be conveniently updated and shipped on a new disk and the entire volume can be searched electronically. Other developers provide their users with access to a Web or intranet site including the opportunity to pose technical support questions via e-mail. The Future of Instructions and Procedures Advances in computer technology have made it possible to replace printed instructional material with electronic text. The electronic technical manual can be updated as often as necessary and it is easy to search. Only one copy exists and users access it on the Web or intranet where and when they need it perhaps at a desktop computer or through a wireless information appliance. Information can be delivered in a variety of media incorporating video audio and virtual reality applications. With handheld or wearable computers field technicians can carry the equivalent of 6 000-page manuals accessing exactly the information required reading on a computer screen displayed on one lens of eyeglasses. In moving to multimedia the technical skills required to create instructional material have increased. But the benefits are substantial as readers receive the information they need in forms they prefer viewing a video to see a step being performed working a simulation to learn an operation selecting explanatory links to improve understanding. .
