Tham khảo tài liệu 'automotive quality systems handbook episode 2', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Basic concepts 27 Many organizations only concentrate on the product quality dimension but the three are interrelated and interdependent. Deterioration in one leads to a deterioration in the others perhaps not immediately but eventually. As mentioned previously it is quite possible for an organization to satisfy the customers for its products and services and fail to satisfy the needs of society. Some may argue that the producers of pornographic literature nuclear power non-essential drugs weapons etc. harm society and so regardless of these products and services being of acceptable quality in themselves they are not regarded by society as benefiting the quality of life. Within an organization the working environment may be oppressive - there may be political infighting and the source of revenue so secure that no effort is made to reduce waste. Even so such organizations may produce products and services which satisfy their customers. We must separate these three concepts to avoid confusion. When addressing quality it is necessary to be specific about the object of our discussion. Is it the quality of products or services or the quality of organization in which we work or the business as a whole about which we are talking If we only intend that our remarks apply to the quality of products we should say so. Level of attention to quality Whilst the decision to pursue ISO TS 16949 registration will be an executive decision the attention it is given at each level in the organization will have a bearing on the degree of success attained. There are three primary organization levels the enterprise level the business level and the operations level1. Between each level there are barriers. At the enterprise level the executive management responds to the voice of ownership and is primarily concerned with profit return on capital employed market share etc. At the business level the managers are concerned with products and services and hence respond to the voice of the .
