Tất cả các tác giả tạo ra vật liệu từ các cuốn sách, bao gồm danh sách và mẫu mã, trên đĩa CD vào thư mục có tên "Tác giả". Các thư mục sau đây được chứa trong thư mục Tác giả trên đĩa CD: Kế hoạch Tài liệu. Bao gồm các nhà quy hoạch khác nhau hỗ trợ bạn trong việc tổ chức, thiết kế, | rge and Split Unregi rsion - ht English for Business Communication A modular short course on socialising telephoning presenting meetings negotiating Cambridge Professional English Student s Book Simon Sweeney Cambridge UNIVERSITY PRESS Simpo PDF Merge and Split Unregistered Version - http Contents Introduction iv Module 1 Cultural diversity and socialising Unit 1 Building a relationship 1 Cross-cultural understanding I 1 Welcoming visitors 3 Small talk keeping the conversation going 4 Unit 2 Culture and entertainment 8 Cross-cultural understanding 2 8 Inviting and accepting or declining 9 Eating out 13 Modules Telephoning Unit 3 Could 1 leave a message 16 Preparing to make a telephone call 16 Receiving calls 17 Taking and leaving messages 18 Asking for and giving repetition 20 The secretarial barrier 21 Unit 4 Good to hear from you again 25 Cross-cultural communication on the telephone 1 25 Making arrangements 28 Changing arrangements 31 Ending a call 33 Unit 5 Unfortunately there s a problem . 35 Cross-cultural communication on the telephone 2 35 Problem solving on the telephone 36 Complaints 38 Module 3 Presentations Unit 6 Planning and getting started 43 Presentation technique and preparation 43 rhe audience 46 Structure 1 The introduction 47 Unit 7 Image impact and making an impression 51 Using visual aids general principles 51 Talking about the content of visual aids 53 Describing change 57 Simpo PDF Merge and Split Unregistered Version - http Unit 8 The middle of the presentation 62 Holding the audience s attention 62 Structure 2 The main body 64 Listing information 64 Linking ideas 66 Sequencing 68 Unit 9 The end is near . this is the end 72 Structure 3 The end 72 Summarising and concluding 73 Questions and discussion 74 Module 4 Meetings Unit 10 Making meetings effective 80 What makes a good meeting 80 Chairing a meeting 81 Establishing the purpose of a meeting 83 Unit ll Sorry to interrupt but 86 The structure of decision
