Bài tám: Theo dõi là hoàn toàn quan trọng để chứng minh sự cải thiện và thay đổi. Một can thiệp mà không lên theo chỉ là một can thiệp không có thể tài liệu tác động kinh doanh thực sự vượt ra ngoài tấm nụ cười. | GE CAPITAL 173 Lesson Eight Follow-up is absolutely key to demonstrating improvement and change. An intervention without follow-up is just another intervention that cannot document real business impact beyond the smile sheets. FINAL OBSERVATIONS Constructing powerful leadership interventions with lasting impact requires a lot of planning up front. Of particular importance is a thorough understanding of the business challenges going forward. This provides the context for leadership development that is essential. Leadership development is not about skill building it is about getting in touch with your values and principles and acting in ways that are consistent with those values and principles. In constructing global leadership development understand that organization culture and leadership values are different from country cultures and values Hofestede 1997 . At the leadership and organization level we discovered that there was remarkable consistency relative to the organization cultures and personal values that leaders and their teams felt were optimum for excellent business performance. The data collected from around the world support this assertion. 174 BEST PRACTICES IN LEADERSHIP DEVELOPMENT AND ORGANIZATION CHANGE Exhibit . Executive Leadership Development Symposium Personal Challenges Reflect upon the following questions about your personal leadership challenges and bring your written responses to the Symposium. What has been your greatest leadership challenge 1. What was the situation 2. What made it a challenge 3. How did you handle the situation 4. What did you learn GE CAPITAL 175 Exhibit . Executive Leadership Development Symposium Organizational Challenges 1. What do you see as the biggest strategic challenge facing the company in the next two or three years 2. What leadership skills and capabilities do you consider to be key development priorities for me in order to meet these challenges
