lợi ích hữu hình đã được thực hiện thông qua việc hoàn thành thành công của các sáng kiến nhiều. Dưới đây là bốn ví dụ minh họa các nhà lãnh đạo đã sử dụng như thế nàochăm sóc khách hàng và lợi nhuận, khiến Kohler để triển khai dịch vụ API để phòng các khoản phải thu và khác | What Is So Revolutionary about BPO 11 over time in technical education which has now also translated into fewer . students seeking college degrees in technical fields. Exhibit compares the relative numbers of . and Asian students pursuing science and engineering disciplines at the collegiate level. As illustrated in the exhibit Asian students are increasing their engineering expertise in a world that increasingly appreciates and utilizes their new abilities. Of the nearly 590 000 foreign students enrolled in . higher education in 2002 more than 20 percent came from India or China. Ironically the United States is not only relocating its coveted technical jobs to these foreign locations but it is also preparing many of the workers who fill those jobs. The following list provides some sobering statistics on technical education EXHIBIT Comparison of Asian and . Technical Education Bachelor s S E Degrees in the United States and Selected Asian Countries and Economies by Field 1975-1988 400 000 350 000 300 000 250 000 200 000 150 000 100 000 50 000 United States Social behavioral sciences Natural sciences Engineering 1975 1979 1983 1987 1991 1995 1998 Natural sciences include physics chemistry astronomy biology earth atmospheric ocean agricultural as well as mathematics and computer science. 400 000 350 000 300 000 250 000 200 000 150 000 100 000 50 000 1975 1979 1983 1987 1991 1995 1998 Asian countries and economies include China India Japan South Korea and Taiwan. Data for China is included after 1983. Source Science and Engineering Indicators 2002. 12 BPO OVERVIEW worldwide that indicates why so many . firms are looking abroad for the talent they need to compete in today s marketplace In 2001 46 percent of Chinese students graduated with engineering degrees. In the United States that number was 5 percent. Europe graduates three times as many engineering students as the United States and Asia five times as many. In 2003 less than 2 percent of .
