, và làm thế nào trong bốn vai trò của nhân sự chuyên nghiệp, khách hàng, ông chủ, và huấn luyện viên có thể hoạt động với nhau để tối đa hóa hiệu quả của công tác huấn luyện. Khối lượng này tìm cách trang bị cho nhân sự | 58 Executive Coaching you the boss and others in the organization. If periodic progress reports are written jointly by the client and the coach the client may have the opportunity to provide more formal feedback. Often however the client will simply tell you how valuable the coaching has been in accelerating the required new learning. You may even notice a change in the client s selftalk or reframing of situations. Is the client more realistically aware Did the client learn something important Action plans. The coaching may have involved the creation of an action plan that defines goals measures of success and completion dates. Was the action plan created and implemented successfully Were useful goals set Were the goals achieved Is there a business outcome A behavior change How did the organization benefit from the action plans Long-term development plans. Sometimes coaching leads to a long-term personal development plan. Was this prepared and is there agreement to do something about it Finally a good contracting process will provide some sense of how the coaching program will be wrapped up. You will want to stay informed about that final phase of the coaching process. Did the client and coach openly discuss what has and has not been achieved Sometimes there is a clear ending after a relatively intense process. More frequently the coaching is continued with less-frequent sessions or on an as-needed basis and becomes an informal relationship with some level of paid involvement. There may also be a planned follow-up after a specified period of time. Usually some closure is needed on the more formal intense phase of What Are the Steps in the Coaching Process 59 the coaching. However the assignment ends you will want to have evaluated the overall outcome for both the client and the organization. Coaching Electronically In the future coaches are likely to do more coaching via the telephone and the Internet. There are several reasons for this trend Globalization. .
