Các khách hàng phải là "chủ sở hữu" trong những mục tiêu cho huấn luyện và các bước để đạt được chúng. Khi những điều này là hợp lý rõ ràng cho khách hàng, sau đó khóa học tốt nhất cho khách hàng là để di chuyển về phía trước mạnh dạn. | Section IV . In the Words of Clients This section contains stories that were written in retrospect in the words of various individuals to provide first-hand accounts of the experience of coaching. The names of the actual clients have been changed to maintain confidentiality. The purpose for including these stories is to provide readers with a better understanding of what clients may experience in a small sample of coaching situations and how coaching contributed to their executive development. At the beginning of each story there is a brief narrative that sets the stage telling about the client and the situation. Maria s Story Maria was a systems designer who advanced to a role requiring her to manage the redesign of a major portion of her company s customer-related software. Her work involved upgrading the company s area of competitive advantage. She worked with all major internal users as well as customers and contractors. She met her coach when she was about thirty-six years old. Her story is a good example of how a sensitive manager can help an employee with timely coaching. In retrospect a number of coachable issues were present in Maria s life at that time A new role in a very ambiguous environment in a fast-paced financial organization A transfer from London to the . with little or no social support available either at work or personally Her history of rapid advancement but without feedback or clarity about her strengths or limitations Maria rightly identifies the issue of cultural differences that she and everyone else underestimated. This was true for a woman moving from one English-speaking environment to another and who had .
