The cách hiệu quả nhất để phân tích và lựa chọn một cơ hội BPO là thông qua một quá trình sáu bước là có chủ ý, có hệ thống, và giảm thiểu nguy cơ. Quá trình này được thiết kế để tích hợp và sắp xếp các quá trình ra quyết định tổ chức với mục tiêu lâu dài chiến lược và nhu cầu ngắn hạn tổ chức. | ESSENTIALS of Business Process Outsourcing on a variety of measures. The metrics established by the BAT should include performance targets that are to be maintained once the BPO implementation is completed. These will establish the baseline standards that should be used in selecting a BPO partner. Costs Implementation Transition Maintenance There will be costs involved with the BPO initiative both cash and resource BAT should model the costs involved with both the BPO transition and with its ongoing maintenance. Implementation costs should be carefully detailed to include consulting or professional support required during the BPO analysis and implementation personnel time and opportunity costs involved with tying up key people during the transition. The organization should also monitor noncash costs involved in the BPO rollout including resource costs downtime costs and risk mitigation more extensive discussion of the costs associated with a BPO opportunity is provided in Chapter 3. Risk Mitigation A Key Concern Mitigating risks is a primary concern for a BPO initiative. Outsourcing necessarily entails ceding control of formerly internal processes a prospect that is frightening to managers on many levels. Risks associated with outsourcing range from concerns over data security to a loss of organizational learning. Each specific risk can be mitigated but there is no way to remove all risk from a BPO organizations need to weigh the risk of undertaking the project against the risk of not doing it. Risk mitigation tactics that should be modeled include provisions for what to do if the BPO provider fails outright. Having such contingencies in place will add to the complexity of the overall BPO project. Risks associated with BPO and mitigation tactics are discussed in greater detail in Chapter 7. 60 Identifying and Selecting the BPO Opportunity In the Real World S Outsourcing and Privacy Risks The drive to develop better means of protecting
