Có một số là những hướng dẫn chung để phát triển một RFP hiệu quả. Một trong những quan trọng nhất là để được rõ ràng về quá trình kinh doanh dự kiến sẽ gia công phần mềm và phạm vi công việc cần thiết từ thời, RFPs không nên quá dài và nặng nề mà một số nhà cung cấp đủ điều kiện sẽ quyết định không đáp ứng. | ESSENTIALS of Business Process Outsourcing General RFP Guidelines There are several general guidelines for developing an effective RFP. One of the most important is to be clear about the business process slated for outsourcing and the scope of work required from the the same time RFPs should not be so long and burdensome that some qualified vendors will elect not to respond. Several items that should be included are Administrative. This section includes information about the BPO buyer s company business priorities purpose of the RFP deadlines for response required format assessment criteria and contact information. General requirements. This section details expectations regarding the services to be provided reporting and information sharing customer service claims resolution contract implementation training and benchmarks for fees. For example a firm that is seeking to outsource its help desk function might have a section including details about the function Exhibit . Pricing requirements. This section outlines the expected pricing approach including goals for net rates and volume discounts. Contractual legal. This section provides details about expected contract terms and conditions warranties remedies and any disclaimers. Generally speaking the VST should be able to eliminate two or three from the list after reviewing the bids because some vendors skills will not match the project needs. A letter should be sent out immediately to the eliminated will leave five to eight remaining for further evaluation. Step 6 Evaluate the Proposals Initial screening of the proposals may reveal interesting facts about the vendor. For example the VST should scan each one to determine if it addresses the organization s unique needs. Often a BPO vendor will use 108 Vendor Selection and Contracting EXHIBIT BPO Qualifications Weighting System Parameter Weight Quality ISO Certification Six Sigma .20 Performance History Experience with other similar .
