Đây là lý do tại sao: Cường độ và nhiệt tình. Bởi vì hệ thống ERP sẽ được thực hiện bởi những người điều hành công việc kinh doanh, Bước này đảm bảo rằng việc thực hiện sẽ phù hợp với tầm nhìn. Nó rõ các quá trình mới mà theo đó công ty sẽ được quản lý. | Initial Education 141 tant connection between their problems opportunities on the one hand and ERP as the solution on the other. The second category discomfort with the idea of education is often not amenable to logic. It s emotional and can run deep. Here are three approaches that have been successful in dealing with this problem Peer input. Put the reluctant general manager in touch with other GMs who have been through both ERP education and a successful implementation. Their input can be sufficiently reassuring to defuse the issue. The trusted lieutenant. Expose one or several of the reluctant GMs most trusted vice presidents to ERP education. Their subsequent recommendation hopefully will be something like this Boss you have to get some education on ERP if we re going to make this thing work. Take our word for it we can t do it without you. The safety glasses approach. Imagine this dialogue between the reluctant GM and another person perhaps the torchbearer for ERP. Torchbearer TB Boss when you go out on the plant floor do you wear safety glasses General Manager GM Of course. TB Why Are you afraid of getting metal in your eye GM chuckling No of course not. I don t get my head that close to the machinery. The reason I wear safety glasses on the plant floor is that to do otherwise would send out the wrong signal. It would say that wearing safety glasses wasn t important. It would make it difficult for the managers and supervisors to enforce the rule that everyone must wear safety glasses. TB Well boss what kind of signal are you going to send out if you refuse to go through the ERP education We ll be asking that many of our people devote many hours to getting educated on ERP. Without you setting the example that ll be a whole lot harder. If a general manager won t get educated on ERP then the company should not go ahead with a company-wide implementation. It will probably not succeed. Far better not to attempt it than to attempt it in the face of such long odds.
