Khả năng để tạo ra một tập hợp các kỳ vọng giá trị được chia sẻ trên tất cả các lĩnh vực một doanh nghiệp nhạy cảm với thực tế cạnh tranh, năng lực và văn hóa. Khả năng cung cấp trên những kỳ vọng đo được. CIO phải hiểu và thể hiện giá trị của CNTT một cách đó là | Technology Strategies in a Multi-business Unit Organization 561 Box Managing technology in a multi-business-unit organization Level 1 Lowest level of control by the corporation over the SBUs Technology Economics Centralization of technology control will be mainly an economic issue to exploit corporate buying power with suppliers and ensure that resources are not unnecessarily duplicated. This will have most effect at the commodity end of technology in data communications processing power and basic operational software as well as related technical skills to support IT operations. Even if the companies have different application requirements establishing a target environment based on supply economics can enable selection decisions in each unit to consider a preferred set of options. These will not be mandatory but will be expected to be adopted unless the local economics are poor perhaps due to the unit s size or because its application needs cannot be adequately satisfied. Some centralized resources and skills will then be available to support the companies implementation and operation of the main hardware operating systems and networks and even application packages. This can make the preferred solutions more attractive to the units provided the charge-out of costs from the centre is equitable. The central resource can also act as the main point of contact with suppliers to ensure that the corporation obtains the best value from group purchasing and monitor centrally the vendor performance against agreed service levels as and when problems arise anywhere in the organization. In most even diverse organizations telecommunications management is usually centralized to provide the necessary skills manage the capacity deal with major vendors and ensure costs are not unnecessarily incurred. Level 2 Moderate level of control by the corporation over the SBUs Application Benefits If the corporation has a number of businesses operating in different industries but of a .
