Trong thực tế, thường là người đứng đầu các hoạt động đó dành một số thời gian của mình như là một huấn luyện viên nội bộ. Huấn luyện nội bộ là hiện nay đang nổi lên như một cung cấp nhân sự có giá trị và sẽ tiếp tục "chuyên nghiệp" như thời gian đi về. | 60 Executive Coaching the opportunity to forge the chemistry essential to a good coaching relationship. The ability of the coach to see facial expressions and body language is important for the coach to get to know the client. It also allows the coach to create a visual picture of the client to more accurately interpret the client s communications and to see exactly what others also see when they engage with the client. Assessments The electronic administration scoring and feedback of tests and assessments has made data-gathering more efficient and rapid. Because feedback from assessments still requires some careful interpretation however many coaches will provide an overall summary from the various data reports. The summary can then be delivered either electronically to the client in face-to-face sessions or in some combination of both. Cautions Over time the coaching with an individual client might shift from face-to-face sessions to a greater preponderance of electronic coaching. In those circumstances the coach must pay extra attention to the value of the message content. In making the comparisons between face-to-face and electronic coaching the coach has to monitor the quality of the interactions. Are topics covered in the same depth Is the client using the same richness of language Does the client express feelings as readily The coach should solicit feedback to find out whether the client is comfortable with the quality of the interactions via email. Summary In this chapter you have been shown a logical progression of the steps in the coaching process contracting goal setting assessing results action planning and evaluation. You have learned about the What Are the Steps in the Coaching Process 61 importance of having a good structure for the coaching assignment and what elements should be in a good contract. You have been given brief descriptions of different forms of assessment data and their value such as interviews multi-rater feedback surveys and direct .
