• câu chuyện hiệu quả có giá trị học tập cao. Đối với một câu chuyện có hiệu quả thì phải kích thích học tập, và cho việc học tập có tác động, nó phải sản xuất những thay đổi trong hành yếu tố của Kể Chuyện tổ chức hiệu quả | 220 THE FUTURE OF BPO ready and willing to work for unimaginably low wages. Some of these new ventures have already begun to appear. For example Ryan Kinzy founded his software firm K3 Group with the intent of using Indian labor for development. To his delight he learned that he could recruit equally qualified developers in Colombia at one-third of the cost of the Indian labor. K3 uses the South American country s highly qualified programming labor pool on an as-needed basis. In addition being based in Austin Texas means that the offshore programmers are working in the same time zone as headquarters staff enabling real-time communications during normal working Others are eagerly seeking pools of skilled labor in increasingly remote locations including Southeast Asia 17 Eastern Europe and Central Entrepreneurial opportunities abound for individuals familiar with laborintensive industries with highly specific and specialized functions. Technical analysis data manipulation and transformation document design and information mapping and many other information-related or symbolic analysis work can now be shipped to qualified workers from a desktop computer attached via broadband to the Internet. The domestic entrepreneur has a compelling value proposition equally qualified workers who will do the same job as domestic firms for 25 to 30 percent less. The major barrier for new ventures seeking to market foreign services to domestic firms is a lack of visibility. For many the dramatic savings that they can deliver will overcome that initial objection. CONCLUSION Each chapter of this book has ended with a conclusion section so we feel an obligation to be consistent and end this chapter in a similar manner. Yet there is no conclusion to be drawn with confidence about the future of BPO. It is safe for us to speculate that as long as labor rates vary around the world business executives will by dint of bold strategy and competitive pressure find ways to .
