Ngoài ra còn có một lợi ích phụ trợ giải quyết vấn đề quản lý cơ sở. Nó cũng cung cấp một cơ sở để kiểm soát con quỷ của tất cả các dự án: phạm vi chúng ta phát triển một kế hoạch dự án, chúng tôi xác định các công việc được thực hiện (các hoạt động và nhiệm vụ), | 300 DEFINING THE PSA MARKET Gartner s market research leads them to conclude that One hundred percent of customers say they cannot meet their IT service needs internally. Seventy-five percent of customers say that within the next 12 months they plan to conduct some portion of B2B or B2C transactions over the Web. Thirty percent are currently using or planning to use an IT utility service. Thirty percent of enterprise organizations are planning on becoming virtual companies. Fifteen percent of Fortune 1 000 CIOs do not want to own their IT infrastructures. This creates an environment wherein the current skill sets of External Service Providers will have to grow from Process Management to include Resource Management Demand Management and Financial and Business Management. These expanded skill sets will include Process Management Process Engineering. Measurement and Metrics. Quality Assurance. Resource Management Strategic Sourcing. Capability Management. Skills Management. Recruitment Retention. Continuous Development. Compensation Rewards. Demand Management Business Development. Relationship Management. Sales. Marketing. Communications. Market Research. Financial Business Management Competitive Analysis. Financial Management. Product Development. Product Service Bundling. Pricing Strategies. To support the needs expressed in the list above PSA solutions are being developed to automate a large variety of business functions. According to a report by SPEX the specific functions supported may consist of any or all of these Administration The tools provided to monitor and optimize the workings of the system. This includes support for automated deployment the ability to configure alerts customization of the user interface UI support for databases and so on. There are no clear leaders in terms of administrative functionality but each solution may approach the same problem differently. This is why we include it as a differentiator. DEFINING THE PSA MARKET 301 Opportunity .
