information technology outsourcing transactions process strategies and contracts 2nd ed phần 2

Làm cho di chuyển đầu tiên người bán hàng kinh nghiệm và Tài nguyên Thu hẹp Tập đoàn bán hàng Tiêu chí đánh giá 65 trả lời phỏng vấn 69 chấm điểm 69 Trọng Tiêu chuẩn 69 kiểm đếm phiếu 70 Quy trình lựa chọn cuối cùng 70ơn thầu so với hồ sơ dự thầu đa 58 (b) đơn bán hàng so với các nhà cung | CHAPTER CONSIDERING OUTSOURCING THE REQUEST FOR PROPOSAL AND VENDOR SELECTION THE DIRECTIVE 43 OBTAINING SUPPORT AND FORMING THE OUTSOURCING TEAM 44 GUIDELINES AND INTERNAL EVALUATION 45 PREPARING A TIMETABLE 47 INTERNAL COMMUNICATIONS 48 DEFINING THE SCOPE OF THE TRANSACTION 51 a b c Defining the General Scope 51 Understanding Your Existing IT Resources 53 Developing a Long-Range Plan 55 SELECTING A GROUP OF POTENTIAL VENDORS 56 a Making the First Move 56 b Vendor Experience and Resources 56 c Narrowing the Vendor Group 58 REQUEST FOR PROPOSAL 58 a Single Bid vs. Multiple Bids 58 b Single Vendor vs. Multiple Vendors 59 c Preparing the Request for Proposal 60 EVALUATING THE PROPOSALS 65 a Evaluation Criteria 65 b The Respondents 69 c Scoring 69 d Weighting the Criteria 69 e Tallying the Ballots 70 f Final Selection Process 70 NOTIFYING THE PREFERRED VENDOR S 71 a Making the Announcement 71 b Commitment and Costs 71 c Letters of Intent 72 d Communication Strategy 72 THE DIRECTIVE With IT costs accounting for a significant percentage of a customer s1 total expenses and with the emphasis on technology as a critical vehicle for changing the strategic direction of many customers senior management is paying more attention to how the IT department is being run looking for new ways to cut costs and increase profitability and performance. Outsourcing is seen by senior management as a means for handling either short-term or long-term IT issues and in many cases broader organizational needs. For example the outsourcing vendor may be willing to pay the customer a much-needed upfront lump-sum payment for IT assets or outsourcing may provide the resources to implement 1. Note References to customer in this chapter refer to the potential outsourcing customer considering and evaluating outsourcing and may include companies or government entities. 43 44 Ch. 2 Considering Outsourcing The Request for Proposal and Vendor Selection new .