Mối quan hệ nhân viên và người sử dụng lao động cũng giống như cuộc hôn nhân tuyệt vời. Họ cần sự chú ý và chăm sóc liên tục. Các chương tiếp theo thảo luận chi tiết Cs bảy giữ Chiến lược quy hoạch hệ thống thông tin (SISP) vẫn còn là một mối quan tâm hàng đầu của nhiều tổ chức. | 118 Strategic Information Management This very lack of consensus about what it means to be a change agent is an impediment to progress because it creates misunderstandings when talked about. Further given their definitions of what it means to be a change agent some IS specialists may legitimately see no need for change in their behavior. Second we learned that the different change agent roles grow out of and are maintained by various structural conditions cf. Orlikowski 1992 . Structural conditions are social and economic arrangements . reporting relationships and policies that influence the processes of IS work . which activities are done by in-house specialists and which by vendors and or clients and the outcomes of IS work . how successful IT projects are and how clients view specialists credibility and effectiveness . An example is the organizational policy common 20 years ago but virtually extinct today requiring all information systems to be built in-house rather than by outside vendors Friedman 1989 . Structural conditions help us understand why the IS role is what it is today and they help us understand why the IS role is difficult though not impossible to change. They also tell us where and how we need to intervene to make a difference - for instance by changing official organizational policies that define the IS function s role and by education and training programs. This chapter presents three different models of change agentry. The models should be understood as ideal types rather than as empirical categories. Thus any particular individual or group might exhibit some mix of the models either at the same time or in different situations. Nevertheless we believe these models broadly characterize dominant beliefs in each of the three different practice domains explored. In all three models IS change agentry is understood as a basic orientation toward the goals and means of IS work that shapes what the practitioner does and how she or he does it. .
