Quan trọng không kém, ông đưa tay ra để đảm bảo rằng tất cả mọi người từ đó vòng ngoài có mặt tại cuộc họp khác nhau đã không cảm thấy như bên ngoài hoặc những kẻ. Ông đã làm như vậy thực sự khuyến khích họ tham gia và thực sự có tính đến phản hồi của họ kết quả. | 228 Internal Coaching outer ring. Equally important he reached out to ensure that everyone from that outer ring present at various meetings did not feel like outsiders or interlopers. He did so by genuinely encouraging them to participate and genuinely taking into account their resulting feedback. Over the course of the year I had follow-up discussions with Joe s direct reports. Not only did Joe pick an area for personal improvement each one of his direct reports did as well. This way the process of change not only benefited Joe it benefited everyone. A couple of his direct reports showed great maturity by telling Joe When we started on this process I was critical of you for not being inclusive. In the last few months you have been doing everything that you can do to include people. You have asked me for my input on a regular basis. I have to admit something. You weren t the problem in the first place. Sometimes I just wasn t assertive enough to say what I was thinking. It was easier for me to blame you than to take responsibility myself. A Year Later At the end of the coaching assignment I had the opportunity to interview each of Joe s 15 direct reports and his 10 colleagues from across the company. They were asked to rate his increased effectiveness on each item on a -5 to 5 scale with 0 indicating no change . Not surprisingly his improvement scores were outstanding. 40 percent of all numerical responses were a 5 and over 85 percent were a 3 or above. No individual had a negative score on any item. I have seen hundreds of reports like this. These scores were exceptionally positive. In reaching out across the company and building partnerships both his direct reports and colleagues were extremely satisfied with his progress. They commented on his ongoing dedication to being a great team player. They noticed how he had gone out of his way in meetings phone calls and e-mails to be a good partner. In ensuring that his team does a great job of reaching out and building
