Các tên khác của đội tự quản lý bao gồm hiệu suất cao đội, đội liên chức năng, hoặc superteams. Các đội tự quản lý hiệu quả nhất là: Made của người dân từ các bộ phận khác nhau của tổ chức. Nhỏ bởi vì các nhóm lớn tạo ra các vấn đề truyền thông. | 240 The Management Bible THE FIVE STEPS OF DISCIPLINE There are five steps that should always form the basis of your discipline script. Follow these steps and you can be sure that your employees will clearly understand what the problem is and what they need to do to correct it. Step 1 Describe the Unacceptable Behavior Exactly what is your employee doing that is unacceptable Be specific in your description and don t use vague statements such as You ve got a bad attitude You re not performing as well as your coworkers or Your work habits need improvement. When you discipline employees their unacceptable behaviors must be related directly to specific performance standards that have not been met or to specific policies that have been broken. Specify exactly what the employee did wrong and when the behavior occurred and be sure to focus your attention on the behavior and not on the individual. Here are some examples You produced only 25 service reports last month instead of the required standard of 40 per month. You failed the drug test that you took on Friday. You have been late to work every day this week. Step 2 Express the Impact to the Work Unit An employee s poor performance or misconduct doesn t just negatively impact him or her it also has a negative impact on the work unit and the organization as a whole. When an employee underperforms for example another employee may have to be assigned to pick up the work that isn t getting done. This takes the other employee away from the TEAM LinG - Live Informative Non-cost and Genuine MANAGEMENT CHALLENGES 241 work that he or she should be doing ultimately having a negative impact on the organization s bottom line. Continuing with the examples that we started in the preceding section here are the next steps in your discipline script Because of your below-standard performance the work unit didn t meet its overall targets for the month. This violation specifically breaks our drug-free workplace policy. Because of your .
