Thiết lập tỷ lệ dự đoán phù hợp với mong đợi của cộng đồng và chấp nhận, đủ để phục hồi chi phí, cung cấp cho dự trữ, duy trì hỗ trợ từ các cơ quan xếp hạng trái phiếu, kế hoạch và đầu tư cho các nhu cầu trong tương lai. Cơ sở hạ tầng ổn định Hiểu điều kiện và chi phí liên quan đến tài sản cơ sở hạ tầng quan trọng. Duy trì và tăng cường | Page 16 Effective Utility Management V. Utility Measures Measuring performance is one of the keys to utility management success. This section of the Primer provides ideas about how to approach measurement and then offers measures for each Attribute to help understand a utility s status and progress. Approaching Measurement There are two general approaches to performance measurement. Internal performance measurement which is the focus of this Primer involves evaluating current internal utility performance status and trends. It can also include comparison of outcomes or outputs relative to goals objectives baseline status targets and standards. Benchmarking which is not this Primer s focus is the overt comparison of similar measures or processes across organizations to identify best practices set improvement targets and measure progress within or sometimes across sectors. A utility may decide to engage in benchmarking for its own internal purposes or in a coordinated fashion with others. While performance measures should be tailored to the specific needs of your utility the following guidelines can help you identify useful measures and apply them effectively. 1. Select measures that support the organization s strategic objectives mission and vision as well as the ten Attributes. 2. Select the right number level and type of measures for your organization. Consider how measures can be integrated as a cohesive group . start with a small set of measures across broad categories and increase number and specificity over time as needed and consider measures that can be used by different audiences within the organization. 3. Measuring performance will not necessarily require additional staff but will require resources. Allocate adequate resources to get the effort off to a good start and fine tune over time to balance the level of measurement effort with the benefit to the organization. 4. Develop clear consistent definitions for each measure. Identify who is responsible .
