có thể gọi những người tham gia bị mất tích hoặc hỗ trợ tham gia với các vấn đề kỹ thuật phiền hà hơn. Những người tham gia trong lĩnh vực trò chuyện không cần phải lo lắng về điều đó, họ đang bị giữ hữu ích tham gia. | 64 THE SYNCHRONOUS TRAINER S SURVIVAL GUIDE times. The producer then works with the next person who logged in. Once the producer has checked in all the participants he or she can call missing participants or assist participants with more troublesome technical issues. The participants in the chat area do not have to worry about that they are being kept usefully engaged. Chat Exercise Example 2 You can use the whiteboard and chat in combination with each other very successfully. We often use the chat area as a brainstorming tool. For example using the chat area we might ask participants in an entry-level management training program What concerns about managing others keep you up at night Take two minutes to explain your concern using specific examples if necessary. Since this question is planned we have it typed already in a separate document. We just copy and paste it into the chat area to save time and to minimize spelling errors. After the two-minute period we ask participants to review one another s responses. We then choose one response copy it out of the chat area and paste it onto the whiteboard where the entire group discusses possible ways to address this concern. The beauty of this exercise is that it allows participants to generate and communicate individual concerns share them with their peers and then participate in a collaborative exercise to discover a solution. We can then save the chat interactions as a text file edit the text file so the postings are anonymous and share the group concerns with human resources to help plan future programs. Regardless of your diligent preparation and detailed scripts synchronous training requires some quick thinking. So be flexible lots of last-minute unanticipated problems can occur when working remotely with participants via web technology. It s essential that you keep the learning moving and manage high-stress situations with grace. And be creative you ll need to be able to do damage COMMUNICATING IN THE .
