", mối quan tâm về quản lý những người khác giữ cho bạn vào ban đêm? Mất hai phút để giải thích mối quan tâm của bạn bằng cách sử dụng các ví dụ cụ thể nếu cần thiết "(Kể từ khi câu hỏi này là kế hoạch, chúng tôi đã đánh máy đã có trong một tài liệu riêng biệt. | 94 THE SYNCHRONOUS TRAINER S SURVIVAL GUIDE If a participant is having trouble logging on to the virtual classroom verify the logon ID and password and verify that he or she is actually enrolled in the class. If a participant cannot launch the synchronous classroom verify that he or she is using the same computer that was checked out during the Tech Check. REAL-WORLD EXAMPLE I remember one particularly high-maintenance participant. He had quite a bit of trouble installing software on his desktop machine. Then he had trouble selecting and setting up his headset. It took about five conversations to get his system running and all of his questions answered. It turned out that on the afternoon of the class he decided he wanted to go home to participate. Five minutes before class was due to start he called me asking why he could not log in. The reason was simple he was on a different computer than we had set up and there was no software installed If a participant s audio is not working verify that the microphone and speakers are plugged in properly. Plugging things into the wrong outlets is the most common technical problem I have encountered. If the microphone and headset are plugged in correctly try having the participant rerun the audio test that is provided by the synchronous classroom software package. If problems persist ask the participant to close the synchronous classroom and browser and log on again. Have the participant reset the Internet connection if he or she is using a dial-up connection. MANAGING THE TECHNOLOGY 95 If all else fails have the participant reboot the computer and start over. You should include these steps in the participant workbook. Many participants can get themselves up and running with minimal disruption to the class. If nothing works provide a technical support contact that is not involved in the current session and follow up with that participant after class to reschedule or to provide a recording. Don t hold up a whole class .
