Thuê cuộc chiến tốt nhất để trả tiền tốt nhất Cá nhân hoá các mối quan hệ Tự giải phóng mọi người với sự tin tưởng Giao tiếp ngay lập tức Bắt đầu học biết những gì bạn muốn được đồng ý đóng góp được Đo gì là quan trọng | WRITE RING AND REMEMBER Write team members little notes ring them when they least expect it and remember their anniversaries. The main theme of this book is that it is the little things that make a big difference to team leadership and motivation. The advantage of little things is that they can be personal and are not a product of an impersonal centralized personnel policy. No such policy can legislate for all the small but exceptionally important things team leaders can do. For example you can t have a policy that states Say positive things about Jackie s new hairstyle. Personalization is a key motivational driver. It requires you to seize some of the infinite number of opportunities every day to motivate people. A Christmas card that is personalized with an apt little comment such as glad to hear that Don is out of hospital and will be back home to enjoy Christmas with you is far more effective than a simple signature or a printed statement without specific reference to the recipient. Tim Waterstone when he used to head up a chain of bookstores said Every day I try to write at least six notes to members of staff. If I see a display in a Waterstones window that is particularly good then I will drop a note to say so. These little things are so easy to do and it is a wonder that most bosses neglect them. Here are some examples SEND AN IMPROMPTU EMAIL OR TEXT MESSAGE Harold just to let you know that I bumped into Kathryn yesterday and she asked after you. Martha best of luck with the Oslo project. I am sure you will do a great job. I ve just come out of a meeting with our CEO who said your report was extremely helpful. Thanks for staying late last evening Evelyn it was much appreciated. 44 WRITE NOTES Drop a note to say how pleased you were with Betty s presentation. Send a card in the internal post to thank Roland for all his help in sorting out the transportation problem. Leave a sticky note on Hamid s computer screen to say that you like his new screensaver. .
