Một cách để tìm thấy những người thực sự trên của bạn được gọi là phân lớp. Phân tán là theo dõi một câu hỏi với một sự bổ sung mở lớp, câu hỏi. Ví dụ: Câu hỏi: Tại sao bạn rời khỏi công ty X? Trả lời: Không đủ thách thức. Câu hỏi lớp: Thú vị, cho tôi biết thêm về Công ty X. | positions here. Company dysfunction. Industry decline. Government regulations. Competition moving in. No budget for sales training. Other than that what s in your way As we sat in on their company meetings we observed that all the management meetings were about those subjects. All their meetings focused on the obstacles to success. What you focus on grows. Focus on numbers and they too will grow. Huge. 47. Soften Your Heart He is only advancing in life whose heart is getting softer his blood warmer his brain quicker and his spirit entering into living peace. John Ruskin Philosopher Author People who really succeed in leadership and in sales transform the entire activity away from the concept of managing and selling even though they have high respect for that into the day-to-day concept of building relationships. They always think in terms of their relationship with the other person How can I make it better How can I serve them How can I contribute to their life today How can I show them a demonstration of my commitment to them How can I make them happier How can I make it easier for them to access this information page_122 Page 123 There is a continual expansion of the friendly side of the relationship. A leader knows that communication solves all problems. Avoidance worsens all problems. No leadership agreement was ever made outside of a conversation. So have your conversations be vital. Have a lot of conversations today and make them warm and comfortable. Have them all lead you to your ultimate goal. Master teacher Lance Secretan has written 13 books on leadership and sums up his findings this way Leadership is not so much about technique and methods as it is about opening the heart. Leadership is about inspiration of oneself and of leadership is about human experiences not processes. Leadership is not a formula or a program it is a human activity that comes from the heart and considers the hearts of others. 48. Coach Your People to Complete Nothing