Hãy suy nghĩ về cách để kết nối và lấy được lòng tin. Hãy suy nghĩ. Hãy suy nghĩ về điều đó liên lạc thêm tốt đẹp, tốt đẹp ít phần của thông tin liên lạc bạn muốn thực hiện. Hãy suy nghĩ về những câu hỏi mà bạn muốn hỏi. Hãy suy nghĩ về việc bị một thám tử. | want to fuel the contagious enthusiasm your next project needs. But nine managers out of 10 ignore this opportunity. Instead they often send neutral e-mails or short terse even angry e-mails. Those are all mistakes. Because your first job even before your job of informing others is to motivate others. So let s begin here realize that e-mail is a cold medium anyway. There is no voice tone in it. There is no twinkle in the eye or warmth of expression. It s just cold electronic type. Therefore even a neutral e-mail feels chilly to the recipient. Even a simple transfer of information feels icy and negative unless you seize the opportunity to pump it up. Always pump it up. Every communication from a manager to an employee is an opportunity to instill optimism. Don t waste that opportunity. A true leader never does. Look at your e-mail before you send it. Is it uplifting Does it contain an acknowledgment or an appreciation of the recipient Does it praise the recipient Does it inspire Is it going to make someone happy page_193 Page 194 If not take the extra minute to go back over it. Change the negative tone to a positive one. Brighten it up. Ask yourself Would you be happy to get this e-mail Would you feel honored and appreciated if you received it Behavioral studies continue to show that positive reinforcement works more than seven times better than negative criticism to change behavior. Negative criticism causes resentment depression anger and sabotage. People will sabotage your leadership if they feel alienated and underappreciated. Pump things up and watch what happens. Don t take this on faith use trial and error. Send half of your people a neutral e-mail and half a positive one and see which gets the best results. You will be able to test this concept by doing it. You will be delighted with the results you get. 89. Stop Pushing Pull the string and it will follow wherever you wish. Push it and it will go nowhere at all. Dwight D. Eisenhower Thomas
