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TOTAL QUALITY MANAGEMENT AND SIX SIGMA

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Total quality management, now a well known idea, is a philosophy of management for continuously improving the quality of products and processes. The idea is that the quality of products and processes is the responsibility of everyone who is involved with the development and/or use of the products or services. TQM involves management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations. The common TQM practices are cross-functional product design, process management, supplier quality management, customer involvement, information and feedback, committed leadership, strategic planning, cross-functional training, and employee involvement. Six Sigma is a business management strategy which seeks to improve the quality of process outputs.

TÀI LIỆU LIÊN QUAN

Ebook Total quality management in education (3rd edition): Part 1

Lecture The management and control of quality - Chapter 2: Total quality in organizations

Lecture The management and control of quality - Chapter 2: Total quality in organizations

Lecture The management and control of quality - Chapter 2: Total quality in organizations

Lecturte Logistics management - Chapter: Total quality management

Obstacles to implementing total quality management in Saudi Arabia marketing tourism Services

On the relationship between total quality management practices and firm performance in Vietnam: The mediating role of non-financial performance

The effect of total quality management on marketing educational services in Saudi universities

Assessment of training quality management according to "total quality management" model at Vietnam national university, Hanoi - International School

Assessment of Training Quality Management According to "Total Quality Management" Model at Vienam National University, International School
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