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Ebook Information technology for management (8E): Part 2

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(BQ) Part 2 book "Information technology for management" has contents: Operational planning and control systems, enterprise information systems, business intelligence and decision support, IT strategic planning, business process management and systems development; global ecology, ethics, and social responsibility. | c09OperationalandEnterpriseSystemsandProcesses.qxd Part IV Chapter 9 11/12/10 12:15 PM Page 255 Operational and Enterprise Systems and Processes Operational Planning and Control Systems Chapter 9 Link Library Learning Objectives Quick Look at Chapter 9 ³ Describe how functional systems support managers and workers at the operational level. Scandinavian Food Retailer Axfood Integrates Operations ᕢ Understand the support provided by manufacturing and production/operations systems. 9.1 Management Levels, Functions, and Operational Systems ᕣ Understand the support provided by marketing and sales systems. ᕤ Understand the support provided by accounting and finance systems. 9.2 Manufacturing and Production Systems 9.3 Sales and Marketing Systems 9.4 Accounting and Finance Systems 9.5 Human Resource Systems ᕥ Understand the support provided by human resources systems. Business Case: SunWest Foods Blends Data Silos into Real-Time Business Knowledge Nonprofit Case: Wireless Inventory Management at Dartmouth-Hitchcock Medical Center Analysis Using Spreadsheets: Calculation of Labor Savings at SunWest Foods Cases on Student Web site 9.1 Dollar General Uses Integrated Software 9.2 Regent Inns: Successful Implementation of E-Procurement 9.3 Musco Food Uses IT to Improve Sales and Operations References Integrating IT ACC FIN MKT OM HRM IS 255 c09OperationalandEnterpriseSystemsandProcesses.qxd 11/12/10 12:15 PM Page 256 Chapter 9 LINK LIBRARY Data sets, including profit margins data360.org Web Analytics Association webanalyticsassociation.org/ Piwik, open source Web analytics, and alternative to Google Analytics piwik.org/ Google Analytics google.com/analytics Yahoo! Web Analytics web.analytics.yahoo.com/ Oracle oracle.com EOQ Tutorial scm.ncsu.edu/public/inventory/6eoq.html Project Management Institute (PMI) pmi.org WebEx webex.com Salesforce software salesforce.com QUICK LOOK at Chapter 9, Operational Planning and Control Systems This .