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Measuring customer satisfaction in today highly competitive

1. Provide a brief overview of J.D. Power and Associates; 2. Discuss today’s rapidly changing consumer; 3. Discuss some of the benefits associated with high levels of Customer Satisfaction in today’s highly; competitive environment;4. Discuss the J.D. Power and Associates syndicated New Home Builder Customer Satisfaction Study – Why the Home Building Industry? – Who we focus on? – What we cover? – How we analyze the information – Key findings | Measuring Customer Satisfaction in Today s Highly Competitive Environment March 9 10 2005 Presented by ID. POWER y AND ASSOCIATES 2005 J.D. Power and Associates PURPOSE OF DISCUSSION 1. Provide a brief overview of J.D. Power and Associates 2. Discuss today s rapidly changing consumer 3. Discuss some of the benefits associated with high levels of Customer Satisfaction in today s highly competitive environment 2 ID. POWER J AND ASSOCIATES 2005 J.D. Power and Associates PURPOSE OF DISCUSSION 4. Discuss the J.D. Power and Associates syndicated New Home Builder Customer Satisfaction Study - Why the Home Building Industry - Who we focus on - What we cover - How we analyze the information - Key findings ID. POWER J AND ASSOCIATES 2005 J.D. Power and .