To fully appreciate the benefits of GIS applications consider the following hypothetical scenario. On March 10, 2004, following a heavy storm event, a sewer customer calls the Sewer Authority of the City of Cleanwater to report minor basement flooding without any property damage. An Authority operator immediately starts the GIS and enters the customer address. GIS zooms to the resident property and shows all the sewers and manholes in the area. The operator queries the inspection data for a sewer segment adjacent to the customer property and finds that a mini movie of the closed-circuit television (CCTV) inspection dated July 10, 1998, is available
