Because of the fast-evolving nature of technology and the issues and opportunities faced by public-sector managers as they wrestle with the information age, it is perhaps not surprising that this second edition of the Handbook of Public Information Systems contains approximately two thirds new material, including a whole new section on e-government. I wish to thank all those in government service, schools of public administration, and elsewhere who contributed to this volume, either directly or as reviewers. Without their generous contribution of time and energy, this volume would not be possible
