We used the inductive methodology suggested by Glaser and Strauss (1967) to codify the results from each round of testing. 9 We prepared typed transcripts of each testing session. We coded and analyzed the themes and patterns that emerged from each testing about the problems participants encountered. In particular, we noted patterns, clustered comments, looked for relationships, and identified contrasts. From this analysis, we isolated the problems within the notice in terms of the wording, content, ordering of information, and the layout and format issues that the participants encountered at particular sites. Based on this information, we identified changes to the.
