The 74th ranked problem in the survey is “Undocumented Workers,” a problem first introduced in 2008. Seven percent find it a critical problem compared to 55 percent who do not. While the issue draws substantial media attention and passionate view on both sides, the number of small-business owners concerned by the business implications of undocumented workers is minimal. “Access to High-Speed Internet” ranks 73rd and is critical for 7 percent of small-business owners. The technology gap between rural and urban business owners has dissipated dramati- cally over the years as over half of owners find it not a problem. A recent.