The Glossary provides explanations of all the terms commonly used in this guide that have a specific meaning in an implementation planning context. However there are a few key terms used that it is important to understand from the start. Benefit the measurable improvement resulting from an outcome which is perceived as an advantage by one or more stakeholders. It should be noted that not all outcomes will be perceived as positive, and outcomes that are positive for some stakeholders will be negative for others (sometimes referred to as “dis-benefits”). Governance structure the management bodies (groups, boards and.
