Some CG companies are fi nding an upstream approach works as well: using packaging and other in-store marketing promotions to drive consumers back online, where they can engage further with the brand. US-based Orabrush, for example, labels its tongue-cleaning products with “As Seen on YouTube” to fuel what the chief marketing offi cer, Jeffrey Harmon, calls “the engagement loop”. Viral videos drive consumers to retail outlets, which drive them back online to see more of Orabrush’s original video content, which increases awareness, engagement and loyalty. Consumers can purchase Orabrush products however they want—through retail outlets such as Wal-Mart.
